Effective Date: 2026/5/10
Company: Lumido-TOKYO
(Registered Travel Service Arrangements Business No. 40, Licensed by Kagoshima Prefectural Governor)
Lumido-TOKYO ("we," "us," or "our") is committed to protecting the privacy and personal data of our B2B partners, travel agencies, and their clients (the "Travelers"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services or website. We comply with the Act on the Protection of Personal Information (APPI) of Japan and strive to align our data handling practices with international privacy standards, including principles reflected in the GDPR.
Information We Collect
As a travel service arrangement operator customizing travel experiences in Japan, we collect information primarily from our B2B travel agency partners. The data we process may include:
Agency Information: Company name, contact person, email address, phone number, and billing details.
Traveler Information: Names, passport details, nationality, and contact information necessary for travel arrangements.
Sensitive Data: Dietary requirements, allergies, accessibility needs, or limited health-related information necessary for travel arrangements. We only collect this data when provided by the agency on behalf of the Traveler to arrange appropriate meals, wellness retreats, or special accommodations. By providing this data, the agency confirms they have obtained explicit consent from the Traveler.
How We Use the Information
We use the collected information strictly for the following purposes:
To fulfill our obligations as a travel coordinator, including booking accommodations, transportation, experiences, and local guides in Japan.
To ensure the safety and well-being of Travelers (e.g., sharing dietary needs with carefully selected restaurants or wellness providers).
To process payments and manage B2B accounts.
To communicate with agency partners regarding itineraries and emergency situations.
Data Sharing and Third-Party Providers
To provide our bespoke services, we must share Traveler data with trusted third-party service providers in Japan.
Local Providers: Hotels, traditional artisans, guides, restaurants, and transportation companies. We share only the minimum information necessary for them to provide their specific service.
No Sale of Data: We do not sell, rent, or trade personal data to third parties for marketing purposes.
International Data Transfers
Lumido-TOKYO is based in Japan. Data collected from international travel agencies will be transferred to, stored, and processed in Japan. Japan has been recognized by the European Commission as providing an adequate level of data protection.
Data Retention and Security
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal and accounting obligations in Japan. We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or alteration.
Cookies and Analytics
We may use analytics tools to understand website usage and improve user experience. You can manage your browser settings to decline cookies if you prefer.
Your Rights
Depending on your jurisdiction, you or the Travelers may have the right to request access, correction, or deletion of personal data. Requests should be directed to our contact email.
Contact Us
If you have questions about this Privacy Policy or data handling practices, please contact us at:
Email: info@lumido-tokyo.com
Address: DH Building 4F, 32-7 Nihonbashi Hakozakicho, Chuo-ku, Tokyo 103-0015, Japan